How to cancel
Send your cancellation in writing, by email to contact@flamboyantmauritius.com or on WhatsApp to +230 5256 0813. The date we receive it is the date we use to work out the charge.
Charges
Charged as a percentage of the price of the activity you cancel:
| Notice before the activity date | Charge |
|---|---|
| More than 30 days | 5% |
| 15 to 30 days | 20% |
| 7 to 14 days | 35% |
| 3 to 6 days | 50% |
| 2 days or less, or no-show | 100% |
The notice periods count working days only (Monday to Friday).
Bad weather
If an activity is cancelled because of bad weather, we offer you another date or a full refund of what you paid for it. If the activity goes ahead and you decide not to go, the 100% charge applies.
Non-refundable
- Tickets to museums, national parks, the aquarium, the botanical garden and special events
- Any tour, activity or service once it has started, or services already used
Refunds
Refunds must be requested within 28 days of the cancellation, by email to contact@flamboyantmauritius.com.
Late arrival
If your flight is late or you arrive a day later than planned, tell us on WhatsApp as soon as you can, so we can let your driver and suppliers know.