1       If, for any reason, you decide to cancel your booking, your credit card will be credited with the appropriate amount as per the cancellation policy applicable.

2       You will be charged with a cancellation fee of 5% of the total price of the voucher (to cover our card processing and handling fees).

3       Cancellation policy of a booked activity for a specific date is as follows:

    Cancellation Policy Charged as a % of the order amount for the activity
    Prior to 30 days before the date of the  activity                                         5 %
   15-30 days before the date of the activity                                         20 %
    7-14 days before the date of the activity                                         35 %
    3-6 days before the date of the activity                                         50 %
    Less than 2 days before the date of the activity & No Shows                                         100 %

Please note:

  • All the above refers to working days only (Monday-Friday).
  • Reserved date for the activity is the specific date on which the customer is supposed to go on the activity/attractions/service according to the reservation made by him/her.
  • Notice of cancellation will only be effective when it is received by e-mail at [email protected]
  • Cancellation charges are calculated as a percentage of the booking amount for the activity the customer would like to cancel.
  • The date of which we receive your written notification of cancellation is the date we will use in order to calculate the appropriate cancellation charge.
  • No refunds are available once a tour, activity, attractions or service has commenced, or in respect of any package, spa treatment, meal or any other services already utilized.
  • In case an activity is cancelled due to bad weather conditions, we guarantee you a full refund. However, if the activity operates and you decide not to go, you will be charged for the last-minute cancellation amounting to 100%.
  • In case of a “No Show” or in case you arrive late to an activity, the tour will leave on time and you will be charged for a last minute cancellation amounting to 100%.
  • Entrance tickets to Museums, national parks, Aquarium, Botanical garden, and tickets for special events are non-refundable in all circumstances.
  • Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total amount payable by you for the cancelled activity.
  • If any member of your party is prevented from travelling, that person may transfer their place to someone else. In case the order was made on the name of the person who is prevented from travelling, you must inform us as soon as possible about this change and provide a name of the other person who will use the activity (so we can change the order on his name).

4       Late payment, wrong bank, or credit card details, invalid credit cards or insufficient funds are at your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Supplier so agrees under its own (pre)payment and cancellation policy.

5       If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with our Duty Officer. He/she can help you if needed with informing the supplier. We do not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the supplier.

6       In the unlikely event of the cancellation of an activity, attraction, package trip by us, we will:

  • Propose an equivalent trip and/or package to you.
  • If you refuse that option, then we shall provide 100% full money refund to you in the total amount paid by you to us for the activity which has been cancelled.
  • The only exception to the above would be cases of force majeure or as a result of unusual and unforeseeable circumstances beyond our control.

7       To be eligible for consideration, refunds must be requested by sending an email to  [email protected] . Requests received by any other method including direct email to a staff member or online chat or phone conversation or text message or to the supplier will not be considered or processed. Refund must be requested within 28 calendar days from the day of the cancellation.

8       With regard to cancellation of your Accommodation:

(i)         By making a booking, you accept and agree to the relevant and applicable cancellation and no-show policy, to any additional (delivery) terms and conditions that may apply to your visit or stay and to the cancellation and no-show policy of the supplier based on his house rules.

(ii)        If you wish to review, adjust or cancel your booking, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider’s cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your booking and remember to make further payments on time as may be required for the relevant reservation.

(iii)       If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24-hours of the notification by the lead name. Cancellation will take effect from the day we are notified of it provided that written confirmation is received by us within 24-hours of the original notification. For our part, the material date is the day on which we receive your written confirmation of the cancellation notice.

(iv)       A cancellation invoice will be sent to you within 7 days. If you do not receive this please, contact us immediately in order to prevent an increase in charges.

(v)        The house rule of the supplier will prevail over our “General Accommodation Cancellation Charge per person cancelling”. However, in the event that the product does not mention the suppliers’ house rules, our “General Accommodation Cancellation Charge per person cancelling” shall apply.

Our General Accommodation Cancellation Charge per person cancelling:

Prior to 61 days:5% of total holiday cost
60 – 42 days:50% of total holiday cost
41 – 33 days:60% of total holiday cost
32 – 15 days:90% of total holiday cost
14 days or less100% of total holiday cost